© ZPB: File:PATRIZIA Bürohaus.jpg wikipedia.de, Lizenz: CC BY-SA 3.0,   17.01.2019

PATRIZIA SE is a leading provider of structured property products for institutional investors in Germany with more than 600 employees.

PATRIZIA SE has opted for a system based on IBM FileNet as its document management and workflow system. As a long-standing partner of PATRIZIA SE, we develop workflows and applications on this platform, which have since become an integral part of the business processes. Since 2016, we have also been providing application operation and first and second level support for our customer.

Challenge

The document management system is an important part of daily business processes. For this reason, the error-free operation of the system and the applications based on it must be ensured. Support requests from the customer's internal employees and external service providers are accepted, processed and resolved promptly during the agreed service times. PATRIZIA SE was looking for a competent and reliable partner for these tasks.

Solution

As we have already successfully developed solutions for PATRIZIA SE and have the relevant expertise, we were able to provide the appropriate service. With our many years of expertise and the support of other partners, we ensure the secure and high-performance operation of the system. The operation of the platform and the prompt and efficient processing of support requests is our top priority.

Result - Application Manager PATRIZIA SE

"With dmssupport.de, we have found and commissioned a strong and reliable partner for the operation and support of the document management system, so that we can concentrate on our core business. This frees up our internal resources for other important tasks."

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